Return
items

Return items. At Faith on Cotton, customer satisfaction matters. If you're not completely happy with your purchase, returning your item(s) is possible within 14 days of receiving your order. We manage all returns ourselves, ensuring a smooth and efficient process. Once we receive your package, the refund will be processed accordingly.

Step 1 – Check the Item(s) Before Returning

Before sending back any item(s), please review the following conditions. A refund cannot be issued if:

• The item was damaged during shipping (please contact us immediately for assistance).
• The item shows signs of wear or has been damaged after use.
• The item is dirty (e.g., makeup stains, smudges, or other marks).
• The item has been washed.
• If the product meets these requirements, you may proceed with the return.

Step 2 – Complete the Return Form

To ensure a quick refund process, fill in the form. This allows us to send you a return label and to track your package and handle it without delays.

Step 3 – Pack the Item(s) Securely

Proper packaging prevents damage during transit. Place the item(s) in the original sealed bag or box to keep them dry and protected. We advise you to use the original packaging.

Step 4 – Shipping Address & Apply return Label

Once we have sent you the return label, apply the label on the package and you can send it to us.

Step 5 – Refund Process

Once the return arrives, a confirmation email will be sent. If any issues arise with the returned product, we will contact you as soon as possible.

✅ Refund Timeline: The refund is typically processed within 14 days.

If you have any questions, feel free to contact us. We’re happy to help!