Orders
Don’t have received an order confirmation after payment? Please check your spambox. Especially Gmail, Live (hotmail, outlook). Emails from Faith on Cotton could be in your spambox.
Will an Order Confirmation Be Sent After Payment?
Yes, once your payment is successfully processed, an order confirmation and status updates will be automatically sent to the email address provided during checkout.
If no order confirmation was received and no payment was completed, the order was not successfully placed.
What If an Order Confirmation Has Not Been Received?
Order confirmations are typically sent immediately after a successful payment. If you have not received an email, please check your spam or junk folder, especially if you use Gmail, Hotmail, or Outlook, as emails from Faith in Cotton may sometimes be filtered there.
What If a Damaged Item Is Received?
We take great care to prevent damage during production, printing, and shipping. However, in rare cases, items may still arrive damaged. If this happens, you can return the item using our return form.
What If an Order Has Not Arrived?
If your order has not arrived, please check the provided Track-and-Trace. Orders without tracking are difficult to locate once shipped. If you have found the tracking number, please use our contact form to provide your order number and Track-and-Trace details so we can assist you.
What If a Track-and-Trace Code Was Not Received?
Since we work closely with PostNL for order fulfillment and shipping, providing Track-and-Trace is essential for tracking your package.
However, if you have not received a tracking number, please contact us through our contact form and provide your order number for further assistance.