Shipping

What Is Considered Normal Shipping?

Normal shipping means that the package is sent with Track-and-Trace. If a shipment is delayed or lost, having a tracking number allows us to assist you effectively.

What are backorders?

Backorders refer to products that are temporarily out of stock and need to be ordered from our supplier. Because of this, please allow up to 10 business days for production and shipping. We’ll always keep you updated once your item is on its way!

Do You Ship to Countries Outside of Europe?

Yes, we offer international shipping outside of Europe. However, delivery times may vary depending on the destination, and occasional delays should be expected. Shipments outside the EU are managed by multiple distribution networks and may undergo customs inspections. To enhance security and tracking, we only provide shipping with Track-and-Trace.

How Fast Is Delivery?

Orders within the Netherlands are typically shipped during the weekends. For international shipments, shipping times may vary based on logistics providers and local postal services. Please note that during peak holiday periods, shipping times may be extended which can result in a delayed delivery. You will be notified.

Which Shipping Services Handle My Order?

Orders within the Netherlands are shipped and delivered by PostNL. For international shipments, various logistics providers and postal services are used. To ensure secure delivery and tracking, we always provide Track-and-Trace when placing an order.

What If My Item Arrives Damaged?

At Faith in Cotton, we do our best to ensure that all products are printed and shipped with the utmost care. However, occasional damage may occur during production, printing, or transit. If you receive a damaged item, you can return it using our return form.

What If My Order Has Not Arrived?

If your order has not arrived, please check the provided Track-and-trace number. You can find this track-and-trace number in the email that was sent to you. If you have found the tracking number, please use our contact form to provide your order number and tracking details for assistance.

What If a Track-and-Trace Code Was Not Received After Purchase?

You receive the Track-and-trace at the moment we have sent your order. Please check your Spam box first. However, if you did not receive a tracking number, please reach out via our contact form and provide your order number for support.

What are the shipping costs?

• In the Netherlands between €4,25 and €5,45*
• Countries in the European Union between €8,95,- and €19,50*
• Countries outside the European Union between €10,95- and €31,50*

* We ship as compactly as possible to reduce the shipping cost. All shipping costs include shipping with Track & Trace.